We want refunds to be simple and fair. This policy explains when you can get a refund from Bubblerock LLC, doing business as BubbleRocks ("BubbleRocks," "we," or "us"), and how to cancel. It is part of our Terms of Service.
Before work begins. If you cancel after paying but before we start work on your project, we will refund 100% of what you paid us (less any third-party fees already paid on your behalf, see Section 3).
After work has started. If you cancel after we have started but before we deliver, we will refund the portion of the price for the scope we have not completed. We will base this on the written scope, and tell you in writing how we calculated it. For example, if about half of the agreed work is done, you would receive about half of the price back. You will receive any completed work you have paid for.
After delivery and acceptance. Once a one-time deliverable has been delivered and accepted, it is not refundable. A deliverable is accepted when you confirm it, or 7 days after delivery if you have not told us about a problem that keeps it from matching the agreed scope, whichever is sooner. If something we delivered does not match the agreed scope, tell us within that 7-day window and we will fix it before it counts as accepted; if we cannot make it match the scope, you may request a refund under this Section.
14-day defect fixes. For 14 days after delivery, we will fix defects (things that do not work as described in the agreed scope) at no charge. This does not cover new features, changed requirements, or problems caused by changes made by you or a third party after delivery.
If we cancel. If we cancel a project for reasons not caused by you, we will refund the full amount for any work not delivered.
Fees paid to third parties for your project, such as domain registration and renewals, hosting, paid plugins, themes, software licenses, or API usage, are not refundable by us, even if the project is cancelled. These are usually paid by you directly to the provider. If we paid any such fee on your behalf, we will deduct it from a refund and give you control of whatever was purchased (for example, transferring a domain to you). Any refund of those fees is up to the third-party provider and its own policy.
Email hongdihe@bubblerocks.dev from the email address you used with us, with the subject "Refund Request" or "Cancel Maintenance," and include:
We will reply within 2 business days to confirm your request and, if work has started, the refund amount.
Approved refunds are issued through Stripe to the original payment method used for the purchase. After we issue the refund, it usually takes 5–10 business days to appear on your statement, depending on your bank or card issuer. We cannot issue refunds to a different card, account, or person.
If you are unhappy with our work or have a billing question, please contact us first. We would much rather fix the problem with you directly than have you go through a chargeback. This policy does not limit any rights you may have under applicable consumer protection law.
We may update this policy from time to time by posting a new version on this page and changing the "Last updated" date. The version in effect when you paid applies to that purchase.
Bubblerock LLC (BubbleRocks)
Pittsburgh, PA, USA
Email: hongdihe@bubblerocks.dev